How to cancel or reschedule a booking

Each pro sets their own cancellation window — most are 24 hours before the booking, some are 48 or 72 for higher-effort jobs. The window is shown on the booking confirmation and on the pro's profile.

Cancel a booking

1. 1
   Open your bookings

   Account → Bookings, then tap the booking.
2. 2
   Tap Cancel booking

   We show you what the pro's cancellation policy says you're owed, based on the time remaining.
3. 3
   Confirm

   We'll email both you and the pro. Anything you're owed is refunded by the pro, not by us — see the no-show article for how that works.

Reschedule instead

Rescheduling within the cancellation window is free. After the window, the pro can still accept a reschedule but may apply a partial fee.