When will I be refunded after a no-show?

If a pro fails to show or arrives outside the agreed window, message them in the booking thread first — that gives you a timestamped record. Payments go directly to the pro and Tarea never holds your money, so any refund has to come from them.

• Ask the pro directly, in the booking thread, for a refund.
• If they agree, they issue it to your original payment method.
• Card refunds usually take 5-10 business days to appear once the pro has sent them — that is the card networks' timing, not ours.
• If they refuse or don't respond, raise it with your card issuer or bank. Your booking details and the full chat history stay in your account, so you can use them as evidence.
• Tell us too, at support@gettarea.com. We can't recover the money, but repeated no-shows are an Acceptable Use matter and we act on them.